My data isn't updating
A short diagnostic path for stale data: check the indicator, run a manual sync, read the error, reconnect if needed.
The 3-minute diagnostic
Look at the sidebar sync indicator. "Fix credentials" → skip to reconnecting below.
Click "Sync now". If it succeeds, you're done — webhooks usually keep things current, and a manual sync catches up anything missed.
If it errors: wait one minute (there's a per-minute limit and syncs can already be running) and try once more.
Verify the data exists on intervals.icu itself — Ridium can only sync what's there.
Still stale after a clean sync? Contact support with the approximate time and what's missing.
Reconnecting
"Fix credentials" means Intervals.icu rejected our access and the token refresh failed — typically after revoking access there. Go to Account → Integrations, disconnect, and connect again. Your history in Ridium is untouched; the next sync fills any gap.
New data but still marked stale?
Syncs are sectioned (profile, wellness, calendar, activities…). If one section fails, the others still land — but the sync isn't marked fully successful, so the badge stays stale. That's why you can see fresh activities and a stale badge simultaneously. Re-running the sync usually clears it.
Troubleshooting
Sync says another sync is already in progress.
Why it happens: A sync (manual or automatic) is still running — they can take a little while on large accounts.
How to fix it: Wait for it to finish and check the result before starting another.
Everything syncs except one kind of data (e.g. wellness).
Why it happens: A single section failed while the rest succeeded.
How to fix it: Run the sync again. If the same section keeps failing, report it to support — that detail speeds diagnosis a lot.
Related
Keep your data up to date
What syncs automatically, what the manual sync does, how far back data goes, and how to read the freshness badge.
Connect Intervals.icu to Ridium
Link your Intervals.icu account with OAuth and understand exactly what data Ridium reads and writes.
An activity is missing or incomplete
Where to look when a ride hasn't appeared or shows less data than it should.
About this feature: Intervals.icu Integration
Still stuck?
We read every email.
If a guide didn't solve it, contact support with the email address on your Ridium account and a short description of what happened.