How can we help?
Task-focused guides for everything Ridium does — from your first sync to fixing a stuck connector. If you get stuck, support is one email away.
Connect your data, meet the coach, and set your goals.
Connect Intervals.icu to Ridium
Link your Intervals.icu account with OAuth and understand exactly what data Ridium reads and writes.
GuideYour first conversation with the coach
Start chatting, understand how the free message quota works, and learn what the coach already knows about you.
GuideDefine your goals with the guided interview
Run the goals interview so the coach knows your target events and preferences, and edit the result later.
GuideDaily coaching, your annual plan, and getting workouts onto your head unit.
Get the most out of the AI coach
What to ask, how the coach reads your data, and how workout proposals end up on your calendar.
GuideCreate and adjust your annual training plan
Build a season plan with training blocks and weekly targets, apply it to your calendar, and modify it when life happens.
GuideFrom the chat to your calendar and head unit
The honest path a workout travels: Ridium writes it to Intervals.icu, and Intervals.icu delivers it to your Garmin or Wahoo.
GuideTurn on and read the morning readiness email
Opt in to a morning readiness verdict on workout days, choose your send hour, and understand what drives the recommendation.
GuideGet an execution analysis of a completed workout
Ask the coach to compare what you rode against what was planned — available on Pro accounts.
GuideConfigure your training references correctly and check which data Ridium uses.
Keeping your numbers fresh, complete, and under your control.
Keep your data up to date
What syncs automatically, what the manual sync does, how far back data goes, and how to read the freshness badge.
GuideWhy a Strava activity looks incomplete
Strava rides reach Ridium as minimal placeholders through Intervals.icu — here's what's missing, why, and what the estimated load means.
GuideAnalyze past seasons
Run multi-year analysis of your training history, and understand the on-demand ingestion that powers it. Pro feature.
GuideWhat the coach remembers — and how to control it
The coach keeps long-term memories from your conversations. See them, understand how they're created, and delete what you don't want kept.
GuideClaude and ChatGPT, the event directory, and the race simulator.
Connect Claude or ChatGPT to your Ridium data
Set up the MCP connector so external AI assistants can read your training data and propose calendar changes you confirm. Pro feature.
GuideFind events and estimate your finish time
Browse the curated event directory, read route and climb detail, and get a personalized time estimate.
GuideSimulate a race
Predict your time on a course with the physics-based simulator, from an event page or the standalone simulator.
GuideFree vs Pro, billing, emails, and account settings.
Free vs Pro, upgrading, and cancelling
What each plan includes, how to upgrade, manage or cancel your subscription, and how refunds work.
GuideManage your account
Change your email, language, and notification settings; understand the waitlist; and how account deletion works.
GuideThe weekly summary email
What the Monday summary covers and how to turn it off or back on.
GuideData not updating, missing activities, emails or the connector misbehaving.
My data isn't updating
A short diagnostic path for stale data: check the indicator, run a manual sync, read the error, reconnect if needed.
GuideAn activity is missing or incomplete
Where to look when a ride hasn't appeared or shows less data than it should.
GuideI'm not receiving Ridium emails
Check the right things in order: is the email actually due, is it enabled, is it in spam, has delivery been paused?
GuideThe Claude/ChatGPT connector isn't working
The three failure modes that cover nearly every case: tier access, authorization state, and stale proposals.
GuideStill stuck?
We read every email.
If a guide didn't solve it, contact support with the email address on your Ridium account and a short description of what happened.