The Claude/ChatGPT connector isn't working
The three failure modes that cover nearly every case: tier access, authorization state, and stale proposals.
No tools, or every call fails (403)
The connector requires a Pro account and checks on every request — a Free account or a lapsed subscription can't even list the tools. Check Account → Billing first; after upgrading, reconnect from the assistant.
Authorization loops or expired sessions
A clean re-add resolves most auth weirdness — the consent flow issues a fresh grant.
Remove the Ridium connector from the assistant (claude.ai, ChatGPT, or Claude Desktop settings).
Add it again with the URL from Account → Integrations.
Complete the Ridium consent screen when it opens.
Test with a simple request: "what's my current training load?"
Proposals failing to confirm
Two distinct cases. Expired: proposals live 24 hours; ask for a fresh one. Stale: your calendar changed underneath the proposal (a workout moved, completed, or deleted) — this is a safety stop, and the assistant needs to propose again from current state. Neither is retryable by re-clicking confirm.
Slow or throttled responses
Reads are limited to 60/min and writes to 10/min per account. Normal conversation never hits this; scripted loops can. If the assistant reports rate-limiting, let it cool down for a minute.
Troubleshooting
It worked yesterday and today every call fails.
Why it happens: Usually the subscription lapsed (tier check runs on every request) or the OAuth grant was revoked.
How to fix it: Confirm Pro is active under Account → Billing, then re-add the connector. If both look right, contact support with the assistant and the approximate time.
Frequently asked questions
Claude says a tool call failed with a validation error on my workouts.
Related
Connect Claude or ChatGPT to your Ridium data
Set up the MCP connector so external AI assistants can read your training data and propose calendar changes you confirm. Pro feature.
Free vs Pro, upgrading, and cancelling
What each plan includes, how to upgrade, manage or cancel your subscription, and how refunds work.
My data isn't updating
A short diagnostic path for stale data: check the indicator, run a manual sync, read the error, reconnect if needed.
About this feature: Claude & ChatGPT Connector
Still stuck?
We read every email.
If a guide didn't solve it, contact support with the email address on your Ridium account and a short description of what happened.