I'm not receiving Ridium emails
Check the right things in order: is the email actually due, is it enabled, is it in spam, has delivery been paused?
First: was an email actually due?
The readiness email only goes out on days with a scheduled workout, at your configured local hour. No workout planned, no email — that's by design. The weekly summary goes out once a week. If you're evaluating "it didn't arrive", start by checking one was actually due.
The checklist
Account → Notifications: is the email you're missing actually enabled? (Readiness is off by default.)
For readiness: was a workout scheduled that day, and is your timezone resolvable (location set in your profile)?
Search spam/promotions for mail from ridium.app and mark it as not spam.
Verify your address in Account → Profile is correct and verified.
Still nothing? Contact support with the date the email should have arrived.
Repeated failures pause sending
If deliveries to your address keep bouncing, Ridium backs off and pauses that email to protect deliverability. Fixing the address and re-enabling the toggle resumes sending.
Frequently asked questions
I got the welcome email but never the readiness one.
Related
Turn on and read the morning readiness email
Opt in to a morning readiness verdict on workout days, choose your send hour, and understand what drives the recommendation.
The weekly summary email
What the Monday summary covers and how to turn it off or back on.
Manage your account
Change your email, language, and notification settings; understand the waitlist; and how account deletion works.
About this feature: Morning Readiness · Weekly Summary Email
Still stuck?
We read every email.
If a guide didn't solve it, contact support with the email address on your Ridium account and a short description of what happened.